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How We Build

Energy Star

The Energy Star logo is a symbol of a company’s commitment to providing customers with a product that performs above code. For a builder, this means the home has been designed, built, and tested to achieve energy savings of 15% to 20% above code. In New Mexico, the building code requires a Home Energy Rating System (HERS) Index rating of 83 or lower; Winton Homes is building homes with HERS rating of 60. Energy Star homes are built to incorporate water management, energy efficiency, and certified HVAC system.

A new home that has earned the Energy Star logo has undergone a process of inspections, testing, and verification to meet strict requirements set by the United States Environmental Protection Agency (EPA). Energy Star certified homes use 15 to 30% less energy than typical new homes while also delivering better comfort, quality, and durability.

24/7 Warranty Assistance

Welcome to the Customer Care Department of Winton/Flair Homes. Please take a moment to review the Customer Care Department procedures outlined below. This will tell you specifically how to address an Emergency or Non-Emergency Service Request for your new luxury custom home.

Customer Care Department Hours:

Monday-Friday: 8:00 a.m. to 5:00 p.m.
Closed on all legal holidays

In case of an emergency, please call (915) 549-4066, this is our after-hours line. We have customer care representatives available to assist you after our normal business hours.

Emergency Items:

Total Loss Of Heating Or Air Conditioning In Extreme Weather
Total Loss Of Water
Major Roof Or Plumbing Leak
Total Loss Of Electricity Or A Gas Leak (In Case Of A Gas Leak, Leave Your Home Immediately And Then Contact The Gas Company)

In the event of a non-emergency, you can download our Customer Service Request Form. Please complete the information requested on the form and forward to:

Winton Customer Care Department
6300 Escondido Dr.
El Paso, TX 79912

Phone: (915) 584-8629
Fax: (915) 225-0108
warranty@wintonhomes.net

Emergency Line: (915) 549-4066